Customer Rating: 
Summary: Beautiful TV
Comment: Absolutely amazing TV! I love this product. The picture is better than I even hoped. Have had no problems or complaints with it at all so far. The TV takes a little longer than normal to turn on but that's no big deal. Great TV.
Only problem was with Amazon and their shipping. Apparently two people here order the same tv on the same day but only one was sent out. I was the unfortunate loser of the deal and so rather than a 3 day shipment, it took about a month to get my TV. Amazon was very helpful when we discovered the error. Still it would have been nice for some compensation...
Customer Rating:
Summary: Great T.V. and Great Service
Comment: Let me first start off by saying that this T.V. is great! You cannot go wrong with this set. Both the picture and the sound are flawless. The price dropped $129.00 within the 30 days after purchase and Amazon refunded the difference (you have to contact them to have this done, it won't be done automatically). White glove service was excellent. The company brought the set into my house, took it out of the box and set it onto the entertainment unit. They hooked up the cables, took out the remote from the plastic bag, put the batteries in and handed the remote to me. They then asked me to turn on the set to see if the picture was ok. They also offered to take the box with them when they left. Now I live in the Phoenix, AZ area and I know that the delivery service may be different depending where you live, but out here it surely was white glove.
Customer Rating:
Summary: Great TV; buy from Amazon
Comment: Consumer Reports (7/08) rated this TV as outstanding, and it is. After comparing screen size (37", 40", 46") in a local store, I checked pricing online. While some of the bot engines and Amazon MarketPlace sellers were less expensive than Amazon, Amazon's 30-day price protection guarantee and White Glove delivery service won me over. Prices have dropped twice since my purchase; Amazon promptly issued a refund for the difference. Some of the MarketPlace sellers provide curbside delivery only. Amazon's While Glove service set up a Saturday delivery, came within the appointed time window, and most importantly set up the TV to make sure it worked. I'm impressed!
Customer Rating:
Summary: Great TV
Comment: I am very happy with this TV. It looks great off or on.
I spent a lot of time reading purchaser reviews of this product on this site and others before I bought it. I also went to a physical store to do a little direct evaluation of my own. Now that I have it set up and working for a couple of weeks I can tell you that I am not disappointed. The picture is beautiful, the User Manual and On-screen Menu are straightforward and easy to follow.
In particular, I love the sharpness of the picture and the beautiful color. I did do a little bit of adjusting to get it the way I thought it should be, but that is normal.
On the negative side I have only minor issues. The speakers, while not too bad, are really not good enough for my liking. After I get past the shock of the initial cost, I will buy a compatible surround sound unit to bolster the sound. Also, there is a setting in the Sound Menu called TruSurroundXT that is supposed to simulate surround sound with only two speakers. While this does not really simulate surround sound, it does improve the sound by increasing the depth of the sound a bit. Unfortunately, this can only be set to On for the time the TV is on- it resets to Off when you turn off the TV and you have to reset it again when you turn it back on. I have written to Samsung support about this twice but have not heard anything at all from them about a way to keep this on. Is Samsung's support system lacking? Even an acknowledgement of receipt of the support request would be nice. We'll see.
The White Glove delivery service was a little confused and confusing at first as the driver and the dispatcher seemed to work independently and in conflict I was called by the dispatcher to schedule an appointment after the driver had already done so. When I called to check before the delivery, the dispatcher knew nothing about it and no delivery was scheduled nor did one arrive. To their credit, the dispatcher scheduled a delivery for me ASAP and all then went very smoothly. Really, a small glitch, but somewhat frustrating at the time.
I would definitely recommend this set to anyone.
P.S. I received an email reply to my second support query today that advised me to call in to talk to a technician about the TruSurroundXT problem I described above. The first tech tried but had to send me upstairs to a second level tech. I was told here that I am in need of a firmware update to correct this problem. To their credit- they are sending me, free of charge, a thumb drive with the update that I can plug into the TV. The only problems I have remaining about this is that 1) they seem to have ignored my first email, 2) they have no information about this on the web support site, although other firmware updates are listed. Since this has been a known problem for a few weeks, I would have been saved a fair amount of searching, etc. if I had seen this announced and then known what do do.
In all, this is not a big problem and they are handling it well enough. I would buy this TV again, no doubt.
Customer Rating:
Summary: Amazing
Comment: This is my third experience with HDTVs and the best thus far. The picture quality of this set is superb. The color is dead on out of the box, almost no need for any further adjustments. The set like all LCDs has a very bright picture but sacrifices little in the contrast ratio. The darks almost stand up to the plasmas. The 120 Hz refresh rate is a must for any high end LCD. This has eliminated the pixilation associated with high speed action moments seen on other digital TVs. The sound coming from the system is crisp but the available volume levels are nothing to write home about. George Lucas would have you buy a high end surround sound system to fully complement the TV. The remote control could have been better. The scroll wheel serves no purpose except to frustrate you every time you miss your selection. The styling of this set is awesome. It looks like a work of art. Unless you really don't like red (which is almost unnoticeable), you will love the look of this TV. I would highly recommend this TV to anyone.
Helpful note about Amazon.com: Up to one month after the purchase date, Amazon.com allows for price matching of the current price. The price of this TV dropped over $100 within one month of the purchase. A simple call to Amazon's customer service and I was reimbursed the difference.
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